Refund and cancellation policy
This policy applies to fees paid to Allan Barnard, trading as the Mature Miles Index (“MMI”, “we”), Riebeek Kasteel, Western Cape, South Africa.
Last updated: 6 November 2026
Cancelling before we start
You may cancel at any time before your assessment or review starts, and we will refund your fee in full. A destination assessment starts on the date of our first evidence capture. A business review starts on the day we begin reviewing your answers.
If you applied for more than one town, you may cancel any town whose assessment has not started. We will refund the fee for that town.
Once work has started
The fee pays for the research, checking and administration of your assessment or review. Once that work has started, the fee is not refundable, whatever the result.
A destination that falls short of the standard receives its report and may apply for reassessment after three months, at 75% of the original fee.
If we miss a Priority deadline
If we do not complete a Priority assessment or review within 5 working days of your payment, we will refund the difference between the Priority and Standard fees. That is EUR 45 per town for destinations and EUR 15 for businesses. This does not apply if the delay was caused by waiting for something we asked you to provide.
If we decline your application
If we decline your application after payment, for example because there is too little published evidence to assess your destination, we will refund your fee in full.
False or misleading information
We do not refund a fee where an application contained false or misleading information. Such a business will also be removed from the Partner directory and placed on the MMI Grey List.
Evidence workbook
You may cancel your EUR 50 workbook order for a full refund until we send the workbook. Once it has been sent, the fee is not refundable.
How to ask for a refund
Email partners@mmindex.info with your organisation’s name and application details. We will reply within 5 working days. Approved refunds are processed within 10 working days and paid to the card used for the original payment.
Fees are quoted in euro but charged in South African rand, so we refund the rand amount you paid. Your bank’s exchange rate may mean the amount you receive in your own currency differs slightly. Your bank may also take a few more days to show the refund.
Your legal rights
By paying, you ask us to begin work during any cooling-off period that applies to your purchase. Nothing in this policy limits any right you have under South African consumer law that cannot lawfully be limited.